Frequently asked questions

Eligibility is based on income, age, disability, and household size. Children may qualify through KCHIP. Adults 19–64 may qualify if income is within limits. Seniors and people with disabilities may qualify through other Medicaid categories.

Apply online at kynect.ky.gov, by phone at 855-306-8959, by mail, or in person at a DCBS office. Free kynectors can help you submit your application.

Have photo ID, Social Security numbers (if available), proof of income, and household info. If the state needs more, they’ll request it via mail or your kynect account.

Time varies. Watch your mail and messages in kynect. Respond quickly to any requests to keep your case moving.

You can usually appeal within 30 days (see your notice for instructions). You may reapply if your income or household changes. See the What If I’m Denied? page for step-by-step guidance.

Medicaid uses annual redetermination. You’ll receive a renewal notice by mail or in kynect. Respond by the deadline to avoid a gap in coverage.

Check your plan’s provider directory and call offices to confirm they accept Kentucky Medicaid. Keep your Medicaid card with you.

Check kynect for start dates, confirm your MCO plan, pick a primary care provider, and bring your card to visits. Keep your contact info up to date.

Report changes in kynect or by calling DCBS. Updating quickly helps prevent loss of coverage.