How Do I Use My Coverage?

Once you’re approved, you can start using your Kentucky Medicaid benefits. Here’s how to find a provider, get a ride to your appointment, and see what’s covered.

Finding a provider

Most people get care through a managed care plan, or MCO. Each MCO has its own online directory of doctors, dentists, and hospitals that accept it. Before you book a visit, call the provider’s office to confirm they still take your plan — this can change.

Your Medicaid ID card lists your MCO and a member services number on the back. That number can also help you find a provider near you.

Getting a ride to your appointment

If you don’t have a way to get to a medical appointment, Kentucky Medicaid may be able to help through non-emergency medical transportation, or NEMT. Rides are arranged through a regional broker based on the county you live in. Pick your county below to find your broker.

Having trouble with your regional broker? Call the statewide HSTD Customer Service line at 1-888-941-7433.

What’s covered

Kentucky Medicaid covers doctor visits, hospital care, prescriptions, and behavioral health services. Most adults also have dental, vision, and hearing benefits, including things like cleanings, eyeglasses, and hearing aids. Coverage can vary a little by MCO, so check your plan’s member materials for the full list.

Sources: Kentucky Cabinet for Health and Family Services and Kentucky Transportation Cabinet, Human Services Transportation

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