Medical emergency
911For any life-threatening emergency. Do not use NEMT for emergencies.
Phone numbers & contacts
Save these numbers and links. They cover most Kentucky Medicaid situations.
DCBS — applications & case changes
855-306-8959Apply, check your case, report changes, get renewal help. Also visit your local DCBS office.
Your MCO — benefits & providers
On your Medicaid cardMember services number is printed on the back of your Medicaid ID card. Call for prior auth, provider directory, and benefit questions.
kynect — online portal
kynect.ky.gov — Apply online, check your case status, upload documents, and manage your account.
Free local help (kynectors)
Certified helpers who can guide you through applications and renewals at no charge. Find a kynector
Medicaid renewals (KHBE)
khbe.ky.gov — Renewal information — Renewal deadlines, contact updates, and redetermination info from the Kentucky Health Benefit Exchange.
NEMT — non-emergency rides
Free rides to medical appointments. Your broker’s number depends on your county. Find your NEMT broker
Last updated: Mar 26, 2026