1) Respond to your renewal notice
Medicaid requires an annual renewal. You’ll get a packet by mail or in kynect. If you don’t respond by the deadline, your coverage ends — even if you still qualify. Renewal guide
How to avoid losing Medicaid
Most coverage gaps are preventable. Here are the most common reasons people lose Medicaid — and how to avoid each one.
2) Keep your address current
If your address is outdated, renewal notices go to the wrong place and you miss the deadline without knowing it. Update your address in kynect or by calling DCBS any time you move.
3) Keep your phone number current
DCBS and your MCO may call or text you about your case. An out-of-date number means you miss these contacts and may lose coverage without warning.
4) Report income changes promptly
If your income goes up significantly, report it right away. Waiting until renewal can create a large overpayment problem. Changes can be reported at kynect.ky.gov.
5) Respond to document requests fast
If DCBS asks for proof of income, ID, or other documents, you typically have 10–30 days to respond. Missing the deadline can pause or end your coverage. Check your kynect messages regularly.
6) If you lose coverage, act quickly
There is often a short reinstatement window after coverage ends. Contact DCBS at 855-306-8959 as soon as possible. If the window has passed, you can reapply through kynect.
Tip: Set a phone reminder for your renewal month. Use the renewal reminder tool to find out when your renewal is due.
Last updated: Mar 26, 2026